Re: Order #151393
karamegan16@yahoo.com (kara megan)
▶Customerkaramegan16@yahoo.com2/19/2026
Good afternoon, I just wanted to reach out and unfortunately express my concern for my order. I have ordered from you guys many times & I have never had an order go a week without even being shipped. I placed this order for an upcoming local show and they will now not arrive in time. I ordered on February 13th, it has now been 6 days.. please provide a status update on this order. I am pretty upset with this. I usually never have any issues. Thank you, Kara L. Sent from my iPhone
▶Sentsupport@freedomravewear.com2/19/2026
Hey Kara, When do you need the order delivered by? Get back to me asap, I'll dig into what happened in the meantime. Thanks
▶Customerkaramegan16@yahoo.com2/19/2026
Hello, I needed these outfits by next week. I’m not sure what we can do at this point to get them to me in time. I have spent a good amount with your company and want to trust my future orders won’t have this same issue… I usually get them so quick so I placed my order a week ahead of time. Please let me know what we can do. Thank you, Kara LSent from my iPhone
▶Sentsupport@freedomravewear.com2/20/2026
Hey Kara, not to worry we can get them to you in time still. Just let me know by what day you need them and I'll work some magic on my end. Looking forward to getting this resolved for you :) sorry for the unnecessary stress but we got you, dont worry. Get back to me asap so I can start problem solving.
▶Customerkaramegan16@yahoo.com2/20/2026
Hello, My local show is on the 22nd of February. So I would looove if I could maybe receive them by then. I would appreciate whatever magic you can do haha! Thank you tons, Kara LSent from my iPhone
▶Sentsupport@freedomravewear.com2/20/2026
Oh shoot, when you said next week I thought you meant Monday or later, for a show on Sunday I won't be able to get them express to you in time, I am really sorry about that. What I can do is issue you a shipping refund and a $15 credit to help makeup for it. I am really sorry about this! Would that be ok with you?
▶Customerkaramegan16@yahoo.com2/20/2026
Hello, I would appreciate a refund on the shipping and greatly appreciate a $15 credit for this situation. If we could also express these since it’s already been a week that would be great as well. How do I obtain the $15 credit? Thank you, Kara LSent from my iPhone
▶Sentsupport@freedomravewear.com2/21/2026
Hey Kara! Thanks for your patience. I have refunded the shipping, sent the store credit and upgraded your shipping. We appreciate your business. Have a great weekend!
▶Customerkaramegan16@yahoo.com2/23/2026
Hi again, It is now Monday and my order still does not reflect that it has been sent. It has now been 10 days and I am highly confused. I was told this would be sent with express shipping as well. I am considering just getting a full refund at this point. I would really like the outfits. I have a payment plan set up for these and I don’t want to pay for products I have yet to receive. Don’t find that fair, my first payment is set to come out in a few days. Please assist. Thank you, Kara L Sent from my iPhone
Hey Kara, I completely understand your frustration, and I want you to know you're absolutely right to feel this way. You were told your order would ship with express shipping, and it should have been out the door already. That's on us, and I'm sorry. Let me dig into exactly what's happening with your order right now. I want to get eyes on where things stand in our studio so I can give you a real answer, not a runaround. Here's what I want to address for you: 1. The current status of your order and why it hasn't shipped yet 2. Making sure the express shipping upgrade is actually applied 3. Your concerns about your payment plan and paying for something you haven't received I'm going to escalate this internally right now and get back to you as quickly as possible today. You've been incredibly patient through all of this, and as someone who's been part of the rave fam ordering from us multiple times, you deserve so much better than this experience. Regarding the refund — I hear you, and I don't want you to feel like that's your only option. But if we can't get this resolved to your satisfaction today, we'll absolutely take care of that for you. You shouldn't be making payments on pieces that aren't in your hands. Hang tight just a little longer and I'll follow up with a concrete update. Freedom Rave Wear Support Team
Hey Kara, I am so sorry about any unnecessary stress caused. Your order was shipped today with the upgraded shipping. Our shop is closed on weekends so it shipped the next available day possible from our team. If you no longer want to keep the items you are certainly able to return them for a full refund. Your experience is what matters to us and we apologize for any issues caused. To recap, we upgraded your shipping, and refunded your standard shipping to help make up for this as well as issued a store credit. If you would like anything else please let me know but I hope you can see we want to make sure you are taken care of. Thank you,
Customer
karamegan16@yahoo.com
shipping issue