151257-EXC

Hey Billy, Thank you for reaching out and letting us know about this. I completely understand your frustration — you went through an exchange expecting to get the exact same design, and receiving something different with a missing strap is not the experience you should be having. First off, I want you to know we take this seriously. If the piece you received doesn't match the original design and is missing a strap, that sounds like something went wrong on our end during the exchange process. I wasn't able to pull up your order with the number you provided, so could you help me out with a couple of things so I can get this sorted quickly? - Your order number or the email address you used when you placed the order - The name of the piece you originally ordered - A photo of what you received (especially showing the missing strap) — if you already attached one and it didn't come through, just send it again and we'll take a look right away And to put your mind at ease — if this is a mistake on our part, you absolutely should not have to eat the cost of another return. We want to make this right for you, so let's figure out exactly what happened and go from there. Hang tight, we've got you. Freedom Rave Wear Support Team